Family FAQs
Whether you are considering KU or are already on your journey with us, this FAQ page is here to answer the most common questions from families.
What types of childcare does KU offer?
At KU, all our services provide high quality early childhood education and care with a play-based program.
Our service types include state funded preschools, kindergartens and Commonwealth CCS approved preschools, and long day care services. We also offer supported playgroups, early childhood inclusion and allied health services, and Adult Migrant English Program (AMEP) childcare.
How can I find out more about a specific service?
Each KU service follows an approved Early Years Learning Framework individualised to their own service and community.
For detailed information, please visit the service’s page. You can also contact the service directly by phone or their dedicated enquiry form for further assistance.
How do I organise a service tour?
Simply reach out to the KU service you are interested in to secure a booking. During the tour, you will be able to meet staff, view the indoor and outdoor environments, learn about the service’s educational program and ask questions.
Click here to find a KU service near you. On each service’s page, you’ll be able to get in contact via an enquiry form or phone number to arrange your tour.
How do I add my child to the waiting list?
Placing your child on the waiting list is easy.
- Find your service, if you have any questions, you may wish to call your service directly.
- Select the ‘Apply now’ button.
- Fill out your details on the waiting list form and we’ll be in touch.
How can I check the status of, or make changes to, my waitlist application?
If you submitted your waitlist application correctly, you should have received an email from KU’s childcare management program Xap confirming that we have received your application.
When a place becomes available for your child, we’ll reach out to you to secure your enrolment.
In the meantime, if you would like to make changes to your existing application, you can use your parent login to update your application on Xap, or reach out to the service directly via email or phone and a team member will be able to assist you.
What is provided and what do I need to pack for my child?
KU’s long day care services provide nappies, wipes and nutritional meals freshly prepared by an on-site chef, often with fresh produce from the service’s own garden. If your child is attending a preschool or kindergarten, make sure to pack a nut-free, nutritious lunch and water bottle.
Every child will receive a sun-safe, KU hat made from sustainable materials to wear each day. We recommend bringing a spare set of clean and labelled clothes.
If your child will be sleeping at the service during the day, you will need to bring a sleep sheet, sleep bag, and dummy or comforter if required.
Speak with your service for more details on what to bring each day.
If your child will be sleeping at the service during the day you will need to bring a sleep sheets, sleep bag, dummy or comforter if required.
What will my child engage in at a KU service?
Your child will engage in a play-based program led by a university qualified early childhood teacher and an experienced and dedicated educator team.
Their day will consist of a combination of learning experiences both inside and outside such as art, construction, puzzles, dramatic play, and fundamental movement skills.
The daily routine of each service provides time for routines such as meals, rest and relaxation, and self care.
